Wheelchair vans FAQ

Have you been wondering whether wheelchair accessible vans are right for you or a loved one? Below are few of the most commonly asked questions about these vehicles that should help you end your dilemma:

What is a wheelchair accessible van?

Wheelchair accessible vans are vehicles especially designed for people with temporary or physical disabilities. Wheelchair vans come in a variety of sizes- from full-size vehicles to minivans.  Minivan conversions have their floors considerably lowered and have a lightweight ramp. The kneeling system decreases the ramp’s slope by lowering the rear suspension. Seats are also removable that enables wheelchair users to ride in the passenger seat.
Full size vans, on the other hand, offer the same comfort and ease of use, but have a full dropped floor and either a raised door or a raised roof, to offer space and capacity that many people require.

I can't afford hiring wheelchair accessible transportation.  What should I do?

The good news is most providers offer discounts to their customers to make renting easy. Also, to make sure you get the best price research about these companies online. Shortlist at least three providers and then ask for a quote. You are sure to get a good price.

Why should I hire a non-medical transportation?

Buying a wheelchair accessible van is only wise if you have a long term need. If you only have temporary requirement, you should avoid the extra cost by simply calling for a wheelchair accessible van.

What are the hours of operation for such pickups?

Most reputed providers, like Serra Medical have a 24/7 service. The dispatch team is there to help you at all times, day or night. They register your requirement and send in a van immediately.

Where can I take these vans to?

You can call for a wheelchair accessible van if you want to go grocery shopping, attend a social gathering, take an inter-city trip, and visit your doctor. These vans are at your disposal 24/7 for almost any reason.

Are there special drivers for wheelchair accessible vehicles?

Yes, since wheelchair accessible vans require their drivers to be better trained in handling, they have to undergo training. These drivers are also taught to be patient with the client and respectful towards their limitations. There are GPS systems attached to the vehicles to make sure the passenger reaches the destination on time.

How do I pay for the services rendered?

There are a variety of ways to pay for the service. Most vehicles have CC machines. Hence, you can pay with your credit or debit card while on the go. Apart from this, you can also pay with hard cash or company vouchers. Some providers also have online system of payment, wherein you can book and pay for the vehicle by visiting the provider’s website.

Am I allowed to take a family member with me?

Yes, depending on the capacity of the van you hire, you are allowed to take your family members along.

What services should I expect from a wheelchair accessible van provider?

Here is a list of features that almost all good providers offer:
  • Air conditioned vehicles
  • Accessibility products
  • Fully insured
  • Event standby
  • In-built GPS system
  • 24/7 service
  • Trained drivers

Some even have medical staff on board just to make sure your journey is safe and comfortable.

Wheelchair accessible vans are one of the best innovations for people with physical limitations. However, it is important to choose your provider wisely. Analyze their credentials, price and service before making your decision.

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